FAQ

Do I fill the sterling silver urn pendant?

Yes. The silver urn pendant is delivered for you to add the ashes.

How do I place my order?

To place a order click on the reserve link then fill in your details, you can also add any other information in the extra info box. Choose how you would like us to contact you either by phone, e-mail or post. Once we have received your order we will contact you regarding payment and any other queries you may have.

How do I pay for my keepsake?

Once we have received your payment we will then create your keepsake. If you are paying buy credit/debit card please click on the "PayPal" buy now link. If you are paying by personal cheque's please click on the reserve link and we will contact you.

When should I expect my Keepsake once I have ordered?

All keepsakes will be delivered between 7-28 days.

Can I have a keepsake made even if the person/pet hasn't passed away?

Yes. You can order your keepsake even if your loved one hasn't passed away.